Cleaning FAQ: Prices, Booking & Policies
Answers to common questions about our cleaning services, pricing, booking and policies.
General
What areas do you serve?
We serve the entire Niagara region including St. Catharines, Niagara Falls, Welland, Grimsby, Lincoln, Thorold, Pelham, and Niagara-on-the-Lake. We typically service within a 50km radius of St. Catharines.
Are you insured and bonded?
Yes, VIP Cleaning Squad is fully insured and bonded. We carry comprehensive liability insurance and all our team members are background checked for your peace of mind.
Do I need to be home during the cleaning?
No, you don't need to be home. Many of our clients provide us with keys or garage codes. We're fully insured and bonded, and our team is thoroughly background-checked and trained.
What if I'm not satisfied with the cleaning?
We offer a 100% satisfaction guarantee. If you're not completely happy with our service, we'll return within 24 hours to make it right at no additional cost.
Pricing
How much does cleaning cost?
Our residential cleaning starts at $120 for a standard clean and varies based on size, cleaning type, and frequency. Commercial cleaning starts at $0.08 per square foot. Use our instant quote calculator for accurate pricing.
Do you offer discounts?
Yes! First-time customers get 12% off. Recurring plans save 10% weekly, 8% bi-weekly and 5% monthly, and repeat clients get loyalty pricing.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, Amex), e-transfer, and online payments through our secure booking system.
Is there a cancellation fee?
We require 24-hour notice for cancellations to avoid a cancellation fee. Same-day cancellations may incur a $25 fee.
Do you have a minimum service charge?
Yes, we have a $120 minimum charge for residential cleaning and 3-hour minimum for hourly services. This ensures our team can provide quality service while covering travel costs.
Booking
How far in advance should I book?
We recommend booking at least 48 hours in advance, though we often accommodate same-day requests. During busy periods (spring cleaning season), book 1-2 weeks ahead.
How long does a cleaning take?
Cleaning time varies by home size and service type. Typical times: 1-2 bedroom (2-3 hours), 3-4 bedroom (3-4 hours), 5+ bedroom (4-6 hours). Deep cleaning takes 50% longer.
What time do you start cleaning?
We book cleanings Monday through Saturday between 9 AM and 11 PM. Sunday service is available upon request for an additional fee.
Can I schedule recurring cleaning?
Absolutely! We offer weekly, bi-weekly, and monthly recurring services with discounted rates. You can modify or pause your schedule anytime.
Can I request specific team members?
Yes, if you develop a preference for specific team members, we'll do our best to accommodate requests for future cleanings, subject to scheduling availability.
Services
What's included in standard cleaning?
Standard cleaning includes: dusting surfaces, vacuuming carpets, mopping floors, cleaning bathrooms (toilet, sink, tub/shower, mirrors), kitchen (counters, sink, stovetop, outside appliances), and general tidying.
What's the difference between standard and deep cleaning?
Deep cleaning includes everything in standard cleaning PLUS: inside appliances (oven, fridge), baseboards, light fixtures, window sills, cabinet faces, and detailed bathroom scrubbing. Perfect for first-time service or spring cleaning.
Do you clean inside appliances?
Inside oven and inside fridge cleaning are available as $24 add-ons each, and are included in our deep cleaning and move-in/out packages.
Do you bring your own supplies?
Yes, we bring all necessary cleaning supplies and equipment. We use eco-friendly, professional-grade products. If you prefer specific products, just let us know in advance.
Do you clean commercial properties?
Yes! We provide commercial cleaning for offices, retail stores, medical facilities, restaurants, and warehouses. We offer daily, weekly, and monthly service schedules.
Policies
What is your COVID-19 safety protocol?
We follow strict hygiene protocols: hand sanitizing between rooms, disinfection of high-touch surfaces, and contactless service on request.
What if something gets damaged?
While rare, if damage occurs, we're fully insured and will take full responsibility. Report any issues within 24 hours and we'll work with you to resolve it promptly.
Still have questions?
Our friendly team is here to help — call, text or email us.
12% off your first clean · Up to 10% off recurring plans